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Outlook For Mac Prompts Always For Password

Outlook For Mac Prompts Always For Password 5,8/10 9577 votes

Since last week, a lot of our users are bothered by Outlook 2016's credentials prompt. Entering credentials just makes the prompt show again, only canceling it and clicking the 'needs password' text in the bottom of Outlook's main window allows them to keep working for a while.

So far 15 out of our 42 active Windows Outlook users have been impacted (not counting Mac Outlook, or holiday users). Everyone is using Outlook 2016 on Windows 10, Office 365 (hybrid setup with all user boxes in the cloud).

Learn how to upgrade to Office 2016 if you have an Office 365 subscription or an older one-time purchase of Office, such as Office Home and Student. For Office 365 Excel for Office 365 for Mac Word for Office 365 for Mac Outlook for Office 365 for Mac PowerPoint for Office 365 for Mac OneNote 2016 Office 2016 Excel 2016 Word 2016 Outlook. Mac update 10.10. If an update is available for your version of Office, you'll see a link to a website with more information about the update. Early access with Office Insider You can join the Office Insider for Mac program to get early access to the newest Office innovations. Install Office for Mac now Office 365 customers get the new Office for Mac first. You’ll have Office applications on your Mac or PC, apps on tablets and smartphones for when you're on the go, and Office Online on the web for everywhere in between. Updates to Office 365 for Mac I am a new MAC user. Just one week into this little adventure. Office 365 for Mac is wanting to upgrade my Word, Excel and Outlook. But it keeps asking me for my password. I don't have a password. Install, upgrade and activate / Mac / Office 2016 for Mac.

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Prompt

Yesterday I've had everyone delete their stored Windows 10 credentials. This looked like it solved it for a few hours, but today impacted users report the same behaviour. All are on the same hardware, so it's very odd that not everyone is impacted. There was no relevant change on our part afaik. I'm assuming this was an update of software/OS. Following other cases has not lead me far, I can't choose auth method (basic/ntlm) in 2016+365 Any leads to the cause are welcome.

I've logged a MS case, with not much feedback so far. The issue for me was WAM. Solution: [HKEY_CURRENT_USER Software Microsoft Office 16.0 Common Identity] 'DisableADALatopWAMOverride'=dword:00000001 Reply from Microsoft: By default, Microsoft Office 365 ProPlus (2016 version) uses Azure Active Directory Authentication Library (ADAL) framework-based authentication. Starting in build 16.0.7967, Office uses Web Account Manager (WAM) for sign-in workflows on Windows builds later than 15000 (Windows Version 1703, build 15063.138). Workaround: [HKEY_CURRENT_USER Software Microsoft Office 16.0 Common Identity] 'DisableADALatopWAMOverride'=dword:00000001 The regkey disables WAM use in Office, which can degrade the auth experience (users will see legacy UI and may be prompted more in other cases, so it's only recommended if the situation is blocking). We highly recommend deleting the regkey once the fix is out.

The fix for Windows 10 should be shipped early next year, I%u2019m now trying to check ETA. We've been having this problem since Friday 7/28 around 2pm with about 60 of our users. We finally got Microsoft to admit there is a problem and are now waiting on a resolution. Even though they say our tenant is no affected by it, but it obviously is.